Questions
Frequently asked questions
If your question is not here, ask Arya directly. She answers in your language and tells you honestly when a person from the MSV team has to help.
Who is Arya?
Arya is the support companion of MSV Global. She answers your questions about everyday life and work in Romania, in your own language, and passes your message to the MSV support team when a person needs to look at it.
In which languages can I write?
Write in English, Nepali, Hindi, Bengali, Sinhala or Romanian. Arya answers in the language you used.
How does Arya know who I am?
At the start of the conversation she asks for your passport number and your name, so she can find your MSV profile. Please use your own details only.
Who can read my messages?
Only the MSV support team. Your employer does not have access to your conversations with Arya.
Can Arya tell me about my contract, my salary or my accommodation?
She does not know what was agreed between you and your employer. When you ask about those, she says so honestly and sends your question to the MSV support team.
What if something happened and I need help now?
In an accident, an injury or any danger, call 112 first. Then tell Arya what happened so the MSV team knows and can follow up with you.
How long does an answer take?
Arya answers straight away. When your question needs a person from the MSV team, she tells you and someone comes back to you.
Do I need to install an app?
No. Arya lives on this page. You can add her to your home screen so she opens like an app, with one tap.
What if I do not have my phone with me?
You can open this page from any phone or computer with internet, or write to support@msv.global.