Privacy

Before your first conversation, Arya asks for your passport number and your name, and sometimes a phone number, so she can find your MSV profile and be sure she is talking to you. This is also how the MSV team knows whose question it is when someone needs to help you.

Arya may ask permission to see where you are. You can say no, and you can still use Arya. We ask because some answers depend on the city or the region you are in, and because in an urgent situation it helps the MSV team reach you faster.

We keep your conversations with Arya, together with any document or photo you choose to send. This is how we can follow up on your situation and how the person helping you can see what was already said, so you don't have to explain everything again.

Only the MSV Global support team can see your conversations and your details. Your employer does not have access to them.

We keep this information for as long as you work with MSV Global, and for one year after that. Then it is deleted.

We never ask for your passwords, your card numbers or your banking details. Arya will never ask for them either. If anyone asks you for them in a message, do not answer and tell Arya.

This page itself remembers only two things on your phone: the language you chose, and whether you closed the invitation to add Arya to your home screen. There is no advertising and no tracking of what you look at.

If you want to know what we have about you, correct something, or ask us to delete it, tell Arya or write to support@msv.global.